Delete your OneMessage account
In the app (fastest)
- Open OneMessage and go to the Profile tab.
- Scroll down and tap Delete account.
- Confirm. Your account is deleted immediately.
Without the app
Email privacy@getonemessage.com from the email address you sign in with, with the subject "Delete my account". We'll confirm and delete it within 30 days, usually much sooner.
Delete some of your data, and keep your account
You can delete parts of your data at any time without deleting your OneMessage account:
- Photos: in the app, go to Profile, tap a photo, then Remove. The photo file is deleted immediately. (Your profile needs at least one photo, so add a new one first if you want to replace your only photo.)
- Bio: in Profile, clear or edit the text and tap Save. The old text is replaced immediately.
- Location: turn off location access for OneMessage in your phone's settings. We keep only your last approximate location (rounded to about 2 km) until you delete your account or ask us to delete it.
- Anything else (for example your approximate location, past message requests, or a specific chat): email privacy@getonemessage.com from the address you sign in with, saying what you'd like deleted. We delete it within 30 days, usually much sooner, and confirm by email.
Some data can't be deleted while you keep your account, because the app can't work without it: your email address, name, date of birth and gender. Messages you've sent also stay visible to the person you sent them to, until one of you deletes their account. Copies in encrypted backups are overwritten within 30 days.
What gets deleted when you delete your account
Your profile, photos, mobile number, approximate location, preferences, message requests, blocks, the reports you made, and your notification tokens. Copies in encrypted backups are overwritten within 30 days.
People you chatted with keep their copy of the chat, shown as a deleted account; no one can reply in it.
What we keep for safety: for 12 months after deletion, a minimal record of the account (email, mobile number, first name, date of birth, and account dates) and a locked copy of its first messages and chats, so we can help if someone reports a crime. If someone reported you, or you reported someone, the conversation saved with that report is kept until 12 months after the report is resolved. These records are used for nothing else and are deleted automatically. See our Privacy Policy.